Refund policy

Last updated: February 20, 2026

Thank you for shopping with Simply Amy. We want you to love what you wear. Please read our return and refund policy carefully before completing your purchase, as all sales are subject to the terms outlined below.

Store Credit Only

Simply Amy does not offer monetary refunds under any circumstances. All approved returns will be issued as store credit only. By placing an order on our website, you acknowledge and agree that any eligible return will result in store credit and not a refund to your original payment method. Store credit does not expire and may be applied to any future purchase on our website.

Return Eligibility

We accept returns within 14 days of the delivery date, provided the following conditions are met. Items must be unworn, unwashed, unaltered, and free of any odors, stains, pet hair, or signs of use. All original tags and packaging must still be attached and intact. Items must be in their original condition, exactly as they were received. Simply Amy reserves the right to deny any return that does not meet these conditions, and items returned in unacceptable condition may be sent back to the customer at their expense.

Sale Items

All items purchased at a discounted or sale price are final and cannot be returned, exchanged, or refunded in any form, including store credit. Please choose carefully when purchasing sale items, as no exceptions will be made.

Final Sale Items

Any item marked as "Final Sale" on our website is non-refundable, non-returnable, and non-exchangeable under any circumstances. By purchasing a Final Sale item, you expressly acknowledge and agree to waive your right to return, exchange, or receive any form of credit for that item. This waiver is agreed upon at the time of purchase and cannot be reversed. We encourage you to review product descriptions, sizing information, and photos carefully before purchasing Final Sale items.

Exchanges

Simply Amy does not offer traditional mail-in exchanges. However, if you would like to exchange an eligible item for a different size or color, please contact us through our contact form and we will do our best to assist you, subject to current inventory availability. If the desired item is out of stock, we cannot guarantee an exchange. Any exchange arrangement will be coordinated on a case-by-case basis through our customer service team.

How to Initiate a Return

To start a return, please contact us through our contact form within 14 days of receiving your order. Include your order number and the item or items you wish to return. Our team will review your request and provide you with return instructions if your item meets the eligibility requirements outlined above. Please do not send items back without first receiving approval and return instructions from our team. Unauthorized returns may not be processed.

Return Shipping

The customer is responsible for all return shipping costs. Simply Amy does not provide prepaid return labels or reimburse return shipping expenses. We recommend using a trackable shipping method when sending your return, as we are not responsible for items that are lost or damaged during return transit.

Processing Time

Once we receive your returned item, please allow time for our team to inspect the product and verify it meets our return conditions. If your return is approved, store credit will be issued and you will receive a confirmation email. Processing times may vary depending on volume.

Limitations of Liability

Simply Amy shall not be held liable for any items lost, stolen, or damaged during return shipping. Our responsibility begins only upon confirmed receipt of the returned item at our facility. Simply Amy reserves the right to refuse any return that does not comply with this policy.

Policy Changes

Simply Amy reserves the right to update or modify this return and refund policy at any time without prior notice. Changes are effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

Questions

If you have any questions about returns, store credit, or this policy, please reach out to us through our contact form. We are happy to help!